540 Great South Road , Auckland , New Zealand, (NZ) Freephone 0800 540 111


1 The guarantee is applicable only to Barclay Suites and must be accompanied by a confirmed Barclay Suites online reservation number and confirmation of full payment.

2 Competing lower rate must be a nightly room-only rate that is publicly available, viewable and immediately  bookable with instant confirmation on another website for the same room type, stay dates, number of guests, deposit / cancellation policy and currency (NZD). Taking a screen shot is suggested just in case the rate is no longer viewable when the claim form is received.

3 The claim form must be submitted within 24 hours of booking and at least 24 hours prior to check in.

4 Rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate.

5 If the claim period covers multiple nights, each night of the booking will be compared separately

6 The Rate Guarantee does not apply to
i rates that are not publicly available eg corporate, agent, group or long term stay rates
ii negotiated rates available to pre-qualified members of various organisations
iii package rates that include the room and other components such as meals, activities, car rental etc

7 The Blackstone Group reserves the right to amend, revise, suspend or discontinue the Best Rate Guarantee at any time without notice.

8 Any dispute arising from the Best Rate Guarantee will be governed by the laws of New Zealand